Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Voobly crashes on joining MS

Voobly crashes on joining MS
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 [sQad]Pete26196


Posted 12 July 2017 - 5:58 pm
On joining Medieval Siege (or any of the other lobbies) Voobly crashes and force closes.


Steps I have already taken:

Clean install of Voobly Client using the guide on this website.

Clean install of AoE2 HD + conversion patch.

Scanned pc with Malwarebytes and scanned drive with dskchk for any corrupted files.

I've attached details on my network, based from the advice given in other threads:

Attachments:
screenshotvoobly1.png (file size: 93.54 KB)
screenshotvoobly2.png (file size: 108.64 KB)

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 ____Kofahi____


Edited 12 July 2017 - 6:28 pm by ____Kofahi____
Hi
Check this link
[You must login to view link]
Also If you just installed Windows 10, please install all available updates + DPlay + all drivers
Regards
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 [sQad]Pete26196


Posted 12 July 2017 - 6:39 pm
____Kofahi____ wrote:
Hi
Check this link
[You must login to view link]
Also If you just installed Windows 10, please install all available updates + DPlay + all drivers
Regards

I have been using windows 10 with no problems for several months.

I have already performed a clean installation of voobly and this did not help.
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 ____Kofahi____


Posted 12 July 2017 - 6:47 pm
hi
do you have the patch installed? :
[You must login to view link]
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 Jineapple


Posted 12 July 2017 - 7:19 pm
____Kofahi____ wrote:
hi
do you have the patch installed? :
[You must login to view link]
[sQad]Pete26196 wrote:
Steps I have already taken:

Clean install of Voobly Client using the guide on this website.

Clean install of AoE2 HD + conversion patch.

Scanned pc with Malwarebytes and scanned drive with dskchk for any corrupted files.

Please read carefully what users are writing if you want to help them out.
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 ____Kofahi____


Posted 12 July 2017 - 7:44 pm
Jineapple wrote:
Please read carefully what users are writing if you want to help them out.
A simple mistake and it does not lead to anything else ... just a question, mate
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 ____Kofahi____


Posted 12 July 2017 - 7:46 pm
Hi Pete26196
are you logging in through the game browser? if Yes... so use try through the web site.
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 [sQad]Pete26196


Posted 12 July 2017 - 7:57 pm
Tried that, doesn't help. The minute MS/NPL/IPL etc opens voobly crashes.
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 ____Kofahi____


Edited 12 July 2017 - 8:27 pm by ____Kofahi____
Hi so
Quote:
Please try the following:

1- Clean boot

[You must login to view link]


& Also 2- Empty Multi folder:

Navigate to C:\Program Files (x86)\Microsoft Games\Age of Empires II\SaveGame\Multi

OR

C:\Program Files (x86)\Steam\steamapps\common\Age2HD\savegame\multi

Delete all *.mgs and *.msx in that directory except the Multi.txt.
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 [sQad]Pete26196


Posted 12 July 2017 - 8:37 pm
Still crashing
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 ____Kofahi____


Posted 12 July 2017 - 8:47 pm
Ok so I found your problem.. follow these steps to fix :

- Remove malware using Malwarebytes.
- Remove 40+ VPN adapters.
- Re-configur a two router scenario to a single router scenario with WiFi AP
- Re-configur DNAT 27000 UDP in router for Voobly NAT-T
- Add MAC address to DHCP settings to have a fixed ip.

Done! :)
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 [sQad]Pete26196


Posted 12 July 2017 - 9:59 pm
I don't see how that helps at all.

I have already scanned with malwarebytes and found nothing.

I don't have a vpn.

I haven't touched my router in months
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 ____Kofahi____


Edited 12 July 2017 - 10:26 pm by ____Kofahi____
So...... Wait for someone else to help you I'm sorry ;3confused ;3confused
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 [sQad]Pete26196


Posted 13 July 2017 - 1:41 am
I found some files that seem to relate to the crashes (made at times of crashes) but am unable to read them, will probably be useful.
Attachments:
minidump.dmp (file size: 487.82 KB)
minidump 2.dmp (file size: 485.03 KB)
minidump 3.dmp (file size: 490.63 KB)
minidump 4.dmp (file size: 485.22 KB)
minidump 5.dmp (file size: 486.47 KB)
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 [sQad]Pete26196


Posted 13 July 2017 - 7:50 pm
More crash files.

Tried reinstalling voobly making sure to delete registry files before reinstalling. Voobly is allowed through my firewall and even with my antivirus (windows defender) + firewall turned off joining the lobbies still causes crashes.

Interestingly enough before reinstalling it wasn't crashing every time. Around half the time I would get a pop up saying I had a corrupt Voobly or Game DLL but after reinstalling everything this isn't happening anymore.

Screenshot: [You must login to view link]
Attachments:
minidump 1.dmp (file size: 481.55 KB)
minidump 2.dmp (file size: 499.44 KB)
minidump 3.dmp (file size: 485.54 KB)
minidump 4.dmp (file size: 482.62 KB)
minidump 5.dmp (file size: 481.04 KB)



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