Client freezing problem

 Rodrigus


Posted 22 August 2017 - 4:13 am
Hello, I posted sometime ago about the same problem, and then I haven't tried for a long time, then again now I thought that with the constant updates it would be ok, but I ended up having the same problem.

This is that the client freezes whenever I open any of the lobbies. I have win 10, tried anyway to open voobly with the compatibility mode and else, but nothing worked.

Any idea on what the problem might be?
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 +sunny@voobly

Voobly Team


Posted 22 August 2017 - 10:20 am
Are you still having this problem. A new update was released earlier today.

Which lobby are you trying to join? Check if the problem persists when you try to join the help room (since it does not use NAT).

Try deleting the contents of the 'gamedata' folder in your Voobly directory (don't delete the gamedata folder itself).
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 Rodrigus


Posted 22 August 2017 - 10:38 am
I just tried the new version but the same problem persists. I also tried deleting the contents of 'gamedata'.
I tried opening medieval siege this time. And after it opened the client, it immediately started an update and froze. It says "Downloading Update (Unknown)..."
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 +sunny@voobly

Voobly Team


Edited 22 August 2017 - 10:41 am by +sunny@voobly
+sunny@voobly wrote:
Check if the problem persists when you try to join the help room (since it does not use NAT).

Try that
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 Rodrigus


Posted 22 August 2017 - 11:25 pm
I tried just now the help room as well and the same thing happened to me. It complete freezes. Even if I try ending the process from the task manager it doesn't go also.
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 +sunny@voobly

Voobly Team


Posted 23 August 2017 - 10:46 am
http://www.voobly.com/forum/thread/270415/:1244011#post1244011

Make sure you post your log mini dump files along with.
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 Rodrigus


Posted 24 August 2017 - 3:21 am
Is the log mini a txt in voobly's folder?

This is that one:

Attachments:
voobly.txt (file size: 10.19 KB)
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 +sunny@voobly

Voobly Team


Posted 25 August 2017 - 7:29 pm
Voobly.txt
Voobly(1).txt
Voobly(2).txt
Voobly(3).txt
Voobly(4).txt
Voobly(5).txt

Also attach the minidimp files as well. Attach it to the thread I linked above.
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 Rodrigus


Posted 27 August 2017 - 11:47 pm
Thank you, I put all in the rar file.
Attachments:
Voobly1.rar (file size: 5.54 KB)
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 Rodrigus


Posted 30 August 2017 - 4:24 am
Any idea? :S
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 Rodrigus


Posted 4 September 2017 - 11:47 am
There's no solution to this problem?
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 Rodrigus


Posted 19 September 2017 - 1:57 am
Still same problem, it crashed on the "downloading update (unknown)..." window.
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 +kwin


Posted 19 September 2017 - 6:27 am
I guess they need the Voobly.txt files and minidumb files again...
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 +sunny@voobly

Voobly Team


Posted 19 September 2017 - 12:15 pm
This issue has already been fixed and is not relevant.
Rodrigus wrote:
Still same problem, it crashed on the "downloading update (unknown)..." window.

Try again. If you are experiencing the same problem over and again, hit the cancel button on the update.

Also attach a full screen snapshot, the next time you see this happening.

It is likely that your Voobly client is having trouble downloading an update for a mod that you have pre-installed.

P.S: Also run a speedtest on [You must login to view link] and share the results in here.
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 Rodrigus


Edited 20 September 2017 - 4:58 am by Rodrigus
I tried pressing the cancel button but it seems like by the time that window appear it has already crashed. I attach the screenshot.

This is the result of the speedtest [You must login to view link]

Btw I am using this [You must login to view link] modification of wood size I made myself, do you think this is causing the problem?
Attachments:
crash voobly.png (file size: 621.91 KB)




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